An Optus spokesperson said:
Optus has been advised that Ergon Energy has cut electricity to some homes and businesses due to flooding in Rockhampton which may affect NBN services.
For any members of the community without a form of communication, Optus staff are outside the Crowley Horticultural Pavilion at the Showground and at the Rockhampton Regional Library in the CBD distributing pre-paid SIMs, loan phones, and offering a free mobile phone recharging service.
There are currently no disruptions to the Optus network in Rockhampton.
Optus has in place a financial assistance policy to support customers affected by natural disasters. On a case-by-case basis Optus can offer:
- free call diversions from an Optus fixed home phone to any mobile or fixed number
- extended timeframes for bill payments
- bill waivers in instances of extreme financial hardship; and
- free suspension, relocation or cancellation of a fixed service.
Anyone wishing to discuss financial assistance can call our Customer Care team on 133 937.