Bundaberg selected as one of 21 locations nationally for hybrid store, introduces mobile SMB specialist and instore team to support SMB customers
Optus has unveiled a ‘hybrid’ store for Bundaberg retail and small-to-medium business customers to deliver both consumer and small business advice and products.
Yes Optus Bundaberg Stockland is broadening out its specialist services offering as part of a wider program by Optus to introduce 21 similar stores in regional locations across Australia and with it, will bring a new local ‘mobile’ SMB specialist that will visit customers at their office or preferred location in Bundaberg.
Optus’ State Manager for Queensland, Mark O’Shea said, “We know that our customers in Bundaberg have very differing telecommunications needs ranging from simple mobile phones and tablets to specialist products and plans that cater to small businesses and their staff.
“With the introduction of our hybrid store in Bundaberg Stockland, the local team are making Optus a great place to get the right information our customers need, whether they want the latest smart phone or the latest tablet, or fixed-line and internet solutions to run their business. The best thing is that we can come to our SMB customers if they don’t have time to get into the store.”
Optus recently announced a $7 million investment to boost 3G and 4G mobile coverage across Bundaberg and the Wide Bay Burnett region to help improve customer experience across the region for residents and small business operators.
“We know that through our consistent improvement to our mobile network and our customer experience that customers are increasingly looking to Optus as a service provider whether they are living, working or visiting Bundaberg,” Mr O’Shea said.
A new tower at Bundaberg West has been introduced to provide coverage at the Hospital, with planning underway to build 13 new towers across the region at Bundaberg Airport, Bargara Lakes, Bundaberg Tafe, Goodwood Road, Redridge North, Kepnock, Alloway, Avoca, Gooburrum North, Innes Park, Kalkie, Apple Tree Creek and Avondale.
As part of the $7 million investment Optus is working with the Queensland State and Federal governments to build two sites under the mobile blackspots program to deliver new towers at Redridge North and Avondale.
“Optus’ mobile network investment in the area is a win for local residents, and businesses wanting to stay connected across the region,” Mr O’Shea said.
Optus will work with Federal and Queensland State Governments to deliver 27 sites under the mobile blackspot program across the state.
Small business service improvements
Optus has been focused on building small business products and support for customers with a new dedicated SMB call centre team, premium on-boarding support for SMB customers and ‘fast lane’ business service support for express over the phone support. A SMB specific product that brings together the best applications and services to assist SMBs operate their business more efficiently, called Optus Smart Shop was launched late last year.
Matt Ball, Head of Optus SMB said, “We have recently introduced a range of services and products especially for SMB customers. We continue to deliver great support to local SMB customers across Bundaberg because we are offering tailored business solutions.”
Optus has also introduced Optus Business Builder which rewards new and existing customers who connect two or more new eligible services with discounts that offer five percent plan fee discounts for two new eligible services, a 10 percent plan fee discount for three new eligible services, 15 percent plan fee discount for four to nine new eligible services and a maximum of 20 percent plan fee discount for customers with 10 or more new eligible services.
Yes Optus Stockland Bundaberg is located at Shop 314, 115-119 Takalvan Street. Phone: 07 4151 0799.
Ph: (02) 8082 7850