Speeches & Reports

Customer Service: Expectations and Perceptions Report

25 June 2013, 8:10 am

Optus has explored what good customer service looks like through the eyes of Australians in the Customer Expectations Report by Optus for 2013 (PDF, 2.1MB).

Kevin Russell addressed the Australia-Israel Chamber of Commerce

30 May 2013, 11:37 am

Download transcript: Kevin Russell – Transforming customer experience Kevin Russell, Chief Country Officer, Australia, SingTel and CEO Consumer, Optus, addressed business leaders and influencers at a recent Australia-Israel Chamber of Commerce event. Kevin discussed the transformation of the Australian telecommunications industry and the renewed focus on customers from Optus.  

David Epstein addressed the CommsDay Summit

10 April 2013, 12:33 pm

Download transcript: David Epstein – Comms Day Summit David Epstein, Vice President, Optus Corporate & Regulatory Affairs, addressed attendees at CommsDay Summit 2013 in Sydney, Australia’s leading telecommunication industry summit. David’s speech focussed on telco regulation in an election year.

Austin R. Bryan addressed the iStrategy Conference

22 November 2012, 1:01 pm

Download transcript: Austin Bryan – Australia the land of digital opportunity Austin R. Bryan, VP of L!festream, presented to high-level marketing professionals at the iStrategy Conference 2012 in Melbourne. Austin focused on the current digital landscape of Australia, highlighting the opportunities present through mobile advertising.

Vicki Brady addressed the CommsDay Congress Melbourne

9 October 2012, 1:05 pm

Download transcript: Vicki Brady – CommsDay Congress Melbourne 2012 Vicki Brady, Managing Director of Customer, delivered a keynote speech to telecommunications executives and influencers at the Melbourne CommsDay Congress 2012. Vicki discussed the challenges facing the telco industry in meeting changing customer expectations. Vicki also reinforced Optus’ renewed focus on providing customers with a superior experience.