Media Releases

Tropical Cyclone Ita – Optus Update 17th April, 3.00pm

17 April 2014, 2:56 pm

All remaining Optus mobile sites affected by Cyclone Ita have now returned to service. 3G coverage was restored to the Cooktown site overnight, and 2G services are now back up and running at our Wonga site as of this afternoon. Any Optus customers impacted by cyclone damage can call us on 133 937 for help … Read more

Tropical Cyclone Ita – Optus Update 16th April, 10.30am

16 April 2014, 10:35 am

Fibre cable repairs were conducted overnight and all affected mobile sites in Rockhampton, Yeppoon and Great Keppel Island are now back up and running. Severe weather continues to hamper our access to the affected site in Cooktown. As soon as weather permits, engineers will attend the site. Customers can make voice calls as 2G remains … Read more

Tropical Cyclone Ita – Optus Update 15th April, 10.30am

15 April 2014, 10:41 am

We’d like to remind Optus customers impacted by cyclone damage that they can call us on 133 937 for help with questions regarding cancellations, financial support if needed, or organising free landline-to-mobile call diversions.  Network Update: Services at Turtle Beach and Mossman have been restored overnight. Current network issues as a result of Cyclone Ita: … Read more

Tropical Cyclone Ita – Optus Update 14th April, 2014, 5.00pm

14 April 2014, 5:11 pm

Network Update: We currently have 15 mobile sites in North Queensland experiencing issues due to Cyclone Ita: Turtle Beach and Mossman: awaiting access with a generator. Wonga: 2G services are down, but 3G is operating at this site. Our staff will attend the site with replacement hardware to restore 2G as soon as possible. Cooktown: … Read more

Tropical Cyclone Ita – Optus Update 14th April, 2014, 2.00pm

14 April 2014, 2:08 pm

Network Update: Service to Shute Harbour, as well as dependent sites at Hamilton Island and Daydream Islands, is no longer down, is back up now, running on generator running at the Shute Harbour site. We currently have five mobile sites down across North Queensland in Cooktown, Mossman, Turtle Beach and Wonga, due to local power … Read more